Babylon Dental Care

At Babylon Dental Care, “care” is given from arrival to check out. I was anxious; it had been a few years since my last filling. From the moment I walked into the exam room, Karen comforted me. She explained the process, answered my questions and talked with me to keep me calm. Dr. Wrann was excellent! I did not have any pain before, during or after the procedure. So happy! Thank you to a truly great team! As a follow-up, I broke a molar and needed a crown. I was terrified! I called in the morning, received a prompt call back and was scheduled to be seen later that afternoon. I was scheduled for an exam and procedure. A patient care coordinator called me prior to my appointment to tell me about my out of pocket cost. That help alleviate some stress. Upon arrival, Day was welcoming and comforting. She explained all of the steps of this process. Dr. Wrann was, again, excellent. He reiterated what Day told me, asked me if I had any questions and checked in with me periodically throughout the procedure. They are both so kind. The entire procedure was painless! I'm pain free 24+ hours later, too! Many thanks again to this great team!

The hygienists are great as are the dentists but it seems like there is always a problem with my bill and refunds if one is owed. It seems like I always get the run around when I question them about refunds or services covered by my insurance. Everything with them is an "estimate " and then when the actual EOB comes in and you question it no one can give an answer for the overpayment. Also they always ask you to pay the "estimated price" before the service. And they refund you. No other dental company does that. And if you're owed a refund they tell you they will credit you rather than return your money. Absurd. Their billing/insurance dept has a lot of flaws and a lot to be desired.

I just left the West Babylon office and cannot be more impressed. Embarrassingly, I have not been to a dentist in far too many years and was beyond nervous for today. From the start, they got back to me immediately after my inquiry and set me up for an appointment quickly. They set everything up with my insurance before I even got there and I did not have to wait long at all when I arrived. I worked with Eugenia today who was absolutely incredible and made me feel so at ease. My forever fear of the dentist just disappeared.